Booking hotline:
The front desk is often where the real decisions about a guest’s Vienna stay get made: Where to go this afternoon? Which museum is worth it? Where can you still get a ticket right now? In this interactive training, we give your team practical, immediately usable knowledge – no lecture, but role-play with real questions and real answers.
After the training, your team won’t just know the highlights, but the small details that matter: opening hours, closing days, where Vienna looks its best at any given time of day – and how to phrase a recommendation so it genuinely fits the guest.
The first point of contact – and often the most important one.
For individual requests and special wishes.
Who make recommendations and arrange tickets every day.
Who answer questions about the stay even before arrival.
What, where, how long, what it costs – compact and practical.
Museum closing days, last admission times, concert masses – the details that matter.
Where to get what, what needs lead time, what's still possible last-minute.
Practising real front-desk requests with direct feedback.
Asking, listening, suggesting – instead of reciting a list.
Phrasing recommendations clearly and charmingly in English too.
Usually two to three hours, highly interactive, from a small minimum group size – in person at your hotel or online via Zoom, Teams or Webex.
Online, live and interactive – on whichever platform your team already uses.
At your premises or at a location in the city.
As a group workshop, so everyone starts from the same knowledge.
Compact and tailored to a single person when time is short.
Usually two to three hours – compact enough for one shift, thorough enough for real role-play.
Even small teams benefit. For larger hotels, we’re happy to train several shifts one after another.
No. The training is designed so that even new staff without Vienna experience can follow along well.
Dates and registration run through guide-training.com. Feel free to write to office@artemezzo.com first, so we can align on content and timing.
These are the questions that come up most often at Viennese front desks – a good starting point to have what you’ve learned ready at hand.
Watch for pedestrian and bike lanes. Trams run both directions along the Ringstraße, cars usually only one way.
Many Viennese hotels sit on or near the Ringstraße with its former aristocratic palaces. The Stadtpark makes a green breather right in the city centre, and small streets like Weihburggasse lead quickly into the old town, to Kärntner Straße and St. Stephen’s Cathedral.
No, unfortunately not. In winter, the Kunsthistorisches Museum and the State Hall of the National Library are closed on Mondays, the Leopold Museum on Tuesdays. The Secession is always closed on Mondays, the Imperial Treasury always on Tuesdays. Subject to change.
Most museums are open 10am–6pm (watch for closing days above). Late evenings until 9pm: Wednesdays at the Albertina, Thursdays at the Kunsthistorisches Museum and the National Library’s State Hall, Fridays at the Albertina. Schönbrunn Palace: 9am–5pm in winter, 8:30am–5:30pm in summer. The Imperial Apartments and Sisi Museum: daily 9:30am–5pm. Note: last admission and ticket sales usually close one hour before closing time.
Sunday mornings at St. Stephen’s Cathedral, the Augustinerkirche, or the Jesuitenkirche. Programmes are posted online on each church’s website.
Weekdays at 3pm at Peterskirche, and usually also Saturdays at 8pm.
The city centre is compact – most highlights lie within the Ring and are reachable on foot or by tram (lines D, 1, 2, 71) within 10–20 minutes. For Schönbrunn or the Belvedere, the subway or a taxi is the better choice.
For high-demand houses like Schönbrunn Palace or the Belvedere, early online booking pays off. If a slot is booked out, our network can often still help – just ask.
Write to office@artemezzo.com or check the dates on guide-training.com – we’ll get back to you personally.
